frequently asked questions
Payment
Get help with payment
When is the chakra taken for my order?
Upon clicking the ‘Place Order’ button, the corresponding amount will be deducted from your chakra balance.
How do I pay for my order?
All gifts require chakra power to be summoned. Enjoy your favorite food and beverages to replenish your chakra.
What should I do if I'm having trouble placing an order?
If you’re experiencing any issues with summoning your order, please reach out to us via email or through the ‘Contact Us’ section on our website.
Can i buy as guest?
Unfortunately, only summoned members of our world are eligible to place orders, as chakra power is required and can only be registered by members.
Delivery
Get help with delivery
How would you ship my order?
“Currently, orders are available for pickup only at your nearest location.”
What is the delivery cost of my order?
As only pickups are available, no additional charge will apply.
What to do if my product arrives damaged?
If you’re experiencing any issues with summoning your order, please reach out to us via email or through the ‘Contact Us’ section on our website.
Cancellation & Return
Get help with cancellations
Can I cancel my order?
You may cancel your order by 20:00 PM the following day. Please ensure any cancellation requests are submitted before this deadline.
Please select ‘Profile’ to view your order status or to initiate a cancellation request after placing an order.
Can I return my product?
Due to limited availability and inventory constraints, we are unable to accept returns or exchanges on these items. This policy ensures fair access to our products for all customers and helps us manage stock effectively.
Can i exchange my order?
Due to limited availability and inventory constraints, we are unable to accept returns or exchanges on these items. This policy ensures fair access to our products for all customers and helps us manage stock effectively.
My Orders
Get help with your orders
Has my order been successful?
All successful order transactions will receive an order confirmation email once the order has been processed. If you have not received your order confirmation email within 24 hours, check your junk email or spam folder.
Alternatively, log in to your account to check your order summary. If you do not have a account, you can contact our Customer Care Team on 1-000-000-000.
My Promotion Code is not working, what can I do?
If you are having issues with a promotion code, please get in touch with us in “contact us” OR open a “Ticket” in your profile account for assistance.
How do I track my Orders?
If you have an account just sign into your account and select “My Orders”.
Guests are unable to place orders, as chakra registration is required. Only registered account holders have the ability to activate and utilize chakra for ordering.
Product & Services
Get help with our products
Where we can watch ANIME
All our locations are equipped with tables featuring tablets, providing access to an extensive library of your favorite anime for an enhanced dining experience.
Where can I find the MANGAS?
All our locations are equipped with shelves stocked with popular manga titles for you to enjoy.
Chakra
Get help with your chakra
What is chakra ?
Chakra represents your personal power within this clan. The more power you accumulate, the greater your ability to exchange it for rewards or gifts tailored to your preferences. For additional information, please click the button below to explore everything in detail.
How can i gain chakra ?
You can gain chakra by savoring and enjoying your favorite foods and beverages. These experiences help you accumulate power, contributing to your overall chakra reserves.
how do i redeem my online order chakra ?
To redeem your chakra, please visit your nearest Kosuke store within one week of placing your order. Be sure to bring the receipt of your order with you to complete the redemption process.
Question?
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